Frequently Asked Questions

(click or tap the question to see the answer)

What times are my doctor available?

Is Kendal Medical Centre taking on new patients?

Can I get an appointment at Kendal Medical Centre if I am not enrolled?

 

What does enrolment mean?

 

What are the opening hours?

 

How do I make an appointment?

 

Do I need a longer appointment?

 

How much does it cost to see the doctor? Are there any other charges?

 

How do I pay an account?

 

What if I am worried about my health but can’t afford to pay the doctor’s fee?

 

Is Kendal Medical Centre a Southern Cross Provider?

 

Do the doctors make house calls?

 

Do I need to see the doctor or the nurse?

 

Can I get a repeat prescription for my medication?

 

Why is there a charge for repeat prescriptions?

 

Where is the nearest pharmacy to Kendal Medical Centre?

 

Do I qualify for a free flu vaccination?

 

Can I have a blood test at Kendal Medical Centre?

 

How do I find out about my test results?

 

Does Kendal Medical Centre have a patient portal for me to see my health records on the internet?

 

Will I be reminded when my children’s vaccinations are due?

 

Can I have my travel vaccinations at Kendal Medical Centre?

 

Can I have my moles checked or removed at Kendal Medical Centre?

 

Can I bring other people with me when I see the GP?

 

What happens if I need help after-hours?

 

Who do I see when my doctor is away?

 

Why is my GP often not ready to see me on time?

 

Can you let me know if my doctor is running late?

 

Will the GP talk to other people such as family members or my insurance company about me?

 

Does Kendal Medical Centre provide maternity services?

 

What is Pegasus Health?

 

What should I do if I have a complaint?

 


What times are my doctor available? 

Dr Sim works full time but is not available on Wednesday afternoons.
Dr Ashmore is available Monday, Thursday and Friday mornings, plus Wednesday afternoons.
Nurse Mel is available everyday but not between 1pm and 2pm.

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Is Kendal Medical Centre taking on new patients?

"We do periodically enrol new patients who are living in the Burnside vicinity. Unfortunately our books are currently closed but if you wish to go on to our waiting list please ring reception on 03 3588266.

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Can I get an appointment at Kendal Medical Centre if I am not enrolled?

In general we only see our enrolled patients. However, if we have spare appointments that day we may be able to give you an appointment. Please see our fees for casual New Zealand resident patients. Non New Zealand residents are charged a full fee of $78 for a doctor consultation, regardless of age.

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What does enrolment mean?

Enrolment is where you choose to make us your regular doctor. We arrange for your medical notes to be transferred from your previous doctor, and we become responsible for helping you look after your health.
The government local health authority (PHO) funding is transferred to us when you enrol which entitles you to the subsidized services and fees.
Not everyone is eligible for enrolment. The Ministry of Health website has a guide to eligibility criteria (www.moh.govt.nz/eligibility). The eligibility of non-New Zealand residents for publicly funded health care depends on their work visa status

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What are the opening hours?

Monday : 8.30am to 5.30pm

Tuesday : 8.30am to 6.30pm
Wednesday : 8.30am to 5.30pm
Thursday : 8.30am to 6.30pm
Friday : 8.30am to 5.30pm
Saturday and Sunday : Closed

 

How do I make an appointment?

Please ring 03 3588266 to make an appointment.
We are hoping to introduce on-line booking in the near future.

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Do I need a longer appointment?

If you are making an appointment for one of the following reasons, you will need a longer appointment time. Please advise reception when you make your booking.

  • ♥ To discuss several health issues
  • ♥ Minor Surgery
  • ♥ Insurance medical
  • ♥ Full check-up
  • ♥ IUCD or mirena insertion
  • ♥ Ring pessary fitting
  • ♥ Pipelle Biopsy

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How much does it cost to see the doctor? Are there any other charges?

Click here for our standard fees.
There may be additional charges for procedures and materials used.

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How do I pay an account?

Payment is required at the time of consultation.
However, we understand that, at times, this is not always possible. A non-refundable administration fee of $5 will be added to outstanding accounts.
If you have received an account or text advising you of your account balance, you can make payments at the medical centre, or by online banking to:
BNZ 02-0820-0545719-02
Please enter your name as the reference.

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What if I am worried about my health but can’t afford to pay the doctor’s fee?

Our primary concern is for your health and well-being.
If you are concerned about how you will pay for your medical care please discuss this with your doctor or the receptionist, who will explain the options available.

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Is Kendal Medical Centre a Southern Cross Provider?

Yes, we are a Southern Cross "Easy Claim" affiliated provider. For those patients with Southern Cross Health Insurance we are able to make direct claims on your behalf, for any services for which you have cover.

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Do the doctors make house calls?

In most circumstances, we are able to provide better care when patients come to the Medical Centre. However, our doctors may do house calls when that is the best option. Please talk to the nurse if you think a house call may be necessary. There will be an extra charge for this service.

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Do I need to see the doctor or the nurse?


If you are unsure if you need a doctors appointment or not, please do not hesitate to ask.
Mel is a very capable and experienced nurse and there are occasions where an appointment with her will fulfil your needs.
Mel is available for the following

  • ♥ Blood tests and Blood Pressure checks
  • ♥ Liquid nitrogen
  • ♥ B12 and Depot injections
  • ♥ Pregnancy tests
  • ♥ Immunisation and travel vaccinations
  • ♥ Wound care

Please see our schedule of fees for details of charges.

Can I get a repeat prescription for my medication?

Sometimes repeat prescriptions are available without having to see the doctor. In many circumstances it is in your best interests for the doctor to be able to re-assess your condition in case medication changes are necessary.
Repeat prescription requests require 24 hours notice and can be made by phone, or by completing the prescription request form.
If you request a repeat prescription and an appointment is necessary you will be contacted by telephone.

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Why is there a charge for repeat prescriptions?

Providing a repeat prescription can involve work by a receptionist, a nurse and your doctor. Government health subsidies for children under 13 years of age do not cover repeat prescriptions.

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Where is the nearest pharmacy to Kendal Medical Centre?

Amcal Kendal Pharmacy is right next door. Phone 03 3588217

We are also ably served by the nearby Crisps Pharmacy https://www.facebook.com/crispshealthylivingpharmacy/
and Bishopdale Unichem Pharmacy.
https://www.facebook.com/Unichem-Bishopdale-Pharmacy-161502173917188/
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Do I qualify for a free flu vaccination?

Funded influenza vaccine is available each year for patients who meet 
the following criteria as set by PHARMAC:

  • ♥ Pregnant women
  • ♥ all people 65 years of age and over; or
  • ♥ people under 65 years of age who have any of the following diseases:
  • ♥ ischaemic heart disease, or
  • ♥ congestive heart failure, or
  • ♥ rheumatic heart disease, or
  • ♥ congenital heart disease, or
  • ♥ cerebrovascular disease; or
  • ♥ asthma, if on a regular preventative therapy, or
  • ♥ other chronic respiratory disease with impaired lung function;(a) or
  • ♥ have diabetes; or
  • ♥ have chronic renal disease; or
  • ♥ have any cancer, excluding basal and squamous skin cancers if not invasive; or
  • ♥ autoimmune disease(b), or
  • ♥ immune suppression or immune deficiency, or
  • ♥ HIV, or
  • ♥ transplant recipients, or
  • ♥ neuromuscular and CNS diseases/disorders(c), or
  • ♥ haemoglobinopathies(d), or
  • ♥ are children on long term aspirin, or
  • ♥ have a cochlear implant, or
  • ♥ errors of metabolism at risk of major metabolic decompensation, or
  • ♥ pre and post splenectomy, or
  • ♥ downs syndrome, or
  • ♥ children aged four years and under who havebeen hospitalised for respiratory illness or have a history of significant respiratory illness;
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    Can I get a blood test at Kendal Medical Centre?

    A blood test is only able to be ordered following a doctor's appointment. After the doctor has recommended the required tests, Nurse Mel is able to take your blood sample for you. There is a cost of $10 for this service.
    You are also very welcome to have your sample taken at no charge at Southern Community Laboratories. Their nearest branches are to be found at St Georges hospital and Riccarton. They will still send us the result electronically.

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    How do I find out about my test results?

    We will definitely contact you if your test results show something wrong.
    In many cases we will text you about your results.
    You are welcome to ring or email if you are wondering about your result info@kendal.co.nz

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    Does Kendal Medical Centre have a patient portal for me to see my health records on the internet?

    The Canterbury Patient Portal is an exciting new development which is still in the development stages. As soon as it is available we will be offering this service to our patients.

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    Will I be reminded when my children’s vaccinations are due?

    Our paediatric specialist nurse, Mel will contact you when your children’s immunizations are due. This is usually combined with a doctor’s check up and is a free service.

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    Can I have my travel vaccinations at Kendal Medical Centre?

    We are able to advise on and administer most travel vaccinations.
    A doctor’s appointment will be required initially and you will need to let us know your exact destinations.
    Please remember that most vaccinations need to be commenced two to three weeks before departure.
    We are unable to give yellow fever or rabies vaccinations.

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    Can I have my moles checked or removed at Kendal Medical Centre?

    Both Dr Sim and Dr Ashmore have undertaken postgraduate training in dermoscopy (a more accurate technique for checking skin blemishes). Dr Sim has over 20 years of experience in minor surgery to remove moles, cysts and other skin lesions. There is also a liquid nitrogen clinic for warts and skin tags.

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    Can I bring other people with me when I see the GP?

    Yes, of course. We understand that you might feel more comfortable having someone with you. If you are bringing someone who also wishes to discuss their own health, they will need to be booked in for the consultation, in order for us to allocate the appropriate time slot and prevent delays for other patients.

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    What happens if I need help after-hours?

    When the Medical Centre is closed, our telephone is answered by an experienced nurse who will advise you on the best course of action to take.
    If you wish to be seen at an after hours clinic we are affiliated with the Pegasus 24 Hour Surgery on Bealey Avenue. They will electronically send us details of your visit.

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    Who do I see when my doctor is away?

    You are welcome to see either doctor at Kendal Medical Centre. If they are both away there will be an experienced “Locum” doctor who will be able to look after your needs. Nurse, Mel will also be able to assist and advise you during this time.

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    Why is my GP often not ready to see me on time?

    We do our best to keep to appointment times. However, we place priority on giving each patient the attention they need and it is often difficult to anticipate how long this will take. Sometimes the doctors have to look after someone urgently or liaise with the hospital before they can see you. Please let reception know if you are concerned about the amount of time you have been waiting.

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    Can you let me know if my doctor is running late?

    Unfortunately, it is very difficult to predict this more than a few minutes in advance. A doctor may run late due to an emergency, for example, and then be back on time quickly due to a late cancellation. However, if there is a large delay we may ring you and ask if you would like to arrive later or reschedule.

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    Will the GP talk to other people such as family members or my insurance company about me?

    The information you share with your GP is confidential and will not be shared with anyone without your permission. We will contact you if anyone asks for information about your healthcare without your prior approval.

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    Does Kendal Medical Centre provide maternity services?

    We provide care free of charge within the first twelve weeks of pregnancy and will help you find an obstetrician or midwife. Both Dr Sim and Dr Ashmore have postgraduate qualifications in Obstetrics and Gynaecology and enjoy caring for their patients at this exciting time of time. However, they no longer perform deliveries.

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    What is Pegasus Health?

    Pegasus Health was founded in 1992 when a group of Christchurch general practitioners met to see how they could use the ‘health reforms’ of the time to get a better deal for the local community. The early Pegasus pioneers brought together the majority of Christchurch GPs to form an Independent Practitioner Association (IPA) with a strong clinical education foundation and a focus on reducing wastage on unnecessary laboratory tests and prescriptions.
    The savings achieved went to building a range of programmes and services for patients, such as the first free GP visits for under 5s, free mammography screening for at risk women (before the national programme began), and the PEGS smoking cessation programme (and many more). Pegasus innovations continue to lead health service design and delivery across the country and internationally.
    The Pegasus education programme continues to ensure that doctors, nurses, and the wider clinical community stay on top of health developments and are kept current with changes in best practice as they happen.

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    What should I do if I have a complaint?

    We strive to provide the best general practice care that we can. If you have any complaints about the treatment or service you have received from us, we would really like to know. It is our experience that most concerns can be resolved to everyone’s satisfaction by talking to your GP or the practice manager (Dr Sharon Ashmore).
    Please do not hesitate to talk to us about any issues that may be concerning you.

66 Kendal Avenue
Burnside
Christchurch 8053
New Zealand

Email info@kendal.co.nz
Telephone 03 3588266
Facsimile 03 3588214
Monday to Friday 8.30am to 5.30pm
(6.30pm on Tuesdays and Thursdays)